Shipping Policy
General Shipping Policies
- All orders will be processed and shipped within 7-10 business days (excl. weekends, holidays) after receiving payments. To be clear, this means your order will be shipped on/before the 10th business day.
- Accurate shipping and delivery information is required to ensure timely receipt of merchandise.
- Please note that orders will be particularly delayed during the launch of a new collection, restock of sold out items, and/or during sale periods.
- Mimmikasu does not deliver to P.O. Box addresses.
You will receive a confirmation email once you place your order. Please contact us if you do not get the confirmation email. Once your order is shipped, you will receive a notification with the shipping carrier and tracking number (international orders).
Domestic Shipping
- We offer reduced shipping rates on all domestic orders.
- We ship through DHL Express.
- You will be notified via email of any delays in shipping. Please note, that delays may arise during national holidays.
- You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
- Receipt of returned merchandise is not guaranteed.
International Shipping
All international orders are shipped via DHL express. We offer world wide shipping to more than 191 countries and territories.
- We are unable to redirect orders once they have shipped.
- All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Mimmikasu is not responsible for customs duties and taxes applied in the country of delivery.
- You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
- For international shipping, please carefully check and confirm your address and contact information.
- In the event of a failed delivery, your order will be reshipped and you will be charged another shipping fee.
- Custom authorities require that we state the value of your order directly on your package.
- We are not responsible for loss or stolen packages once DHL has marked your package as delivered.
- By completing a purchase with us you agree to our full shipping and delivery policy.